IS MY CHILD IN HER DREAMTENT adequately protected against mosquitos?
Yes, this is the key feature of a dream tent. Your child is 100% protected against mosquitos. The World Health Organisation (WHO) recommends mosquito netting with a mesh up to 1.5mm X 1.5mm. The Dream tents are made of an even smaller mesh.
DID Droomtent B.V. RECEIVE MY ORDER?
When you place an order, you always get a confirmation by e-mail. In the confirmation you’ll find amongst others the product(s) ordered and the total amount of your order.
ARE THE DREAMTENTS ALWAYS AVAILABLE?
When an item is out of stock, it will be clearly shown in our web shop. In that case you can send us a message and we will inform you when the desired product is in stock again.
What is the delivery time?
All orders received before 4PM will be shipped the same day; all orders received after 4PM will be shipped the next working day. Delivery within Europe is between 2 and 5 working days.
All prices in our web shop include Dutch VAT.
WHAT HAPPENS TO MY PERSONAL INFORMATION?
Your payment details will not be processed by Droomtent B.V. Your contact details will be saved in the customer database of Droomtent B.V. We will, except for our logistic company, not share customer information with third parties.
MAY I ALWAYS EXCHANGE AN ARTICLE?
You can exchange an article until 30 days after the date of your order. When returning an article we strongly advise you to use "track and trace" service, since shipping to Droomtent B.V. is your responsibility.
MAY I ALWAYS RETURN AN ARTICLE?
You can return articles within 8 days after your order has been delivered. You can follow your shipment by using the "track and trace" service, which we recommend. Correct shipping is your responsibility.
WHERE CAN I RAISE MY QUESTIONS?
For all questions you can contact our customer service department per e-mail (firstname.lastname@example.org) or phone, +31 (0)6 190 172 81.
CAN I WASH THE DREAMTENT?
You can handwash the Dreamtent on 30°C.
AREN’T DREAMTENTS PRODUCED BY KIDS?
No, all our products are produced by well-known factories and by employees above 16 years.