The website of Droomtent B.V. will inform you about their products to the best of their knowledge. Nevertheless, should an item not meet your expectations, it can be returned or exchanged.
Return and Exchange Policy
Add to the package that you are returning a note in which you clearly state the following information:
- The ordernumber.
- Your name and contact details.
- Your phone number.
- Your e-mail address.
- Your bank account details.
- Whether it is an exchange or return. In the case of an exchange, which article you would like to receive.
- The reason for the exchange / return.
- Then, you can send us the article within the approval period of 8 days (return) and 30 days (exchanges) to:
attn. M. Steur
Provinciale weg 56 hl
1103 SB Amsterdam
Conditions for Exchanges/Returns
- You can only exchange or return items purchased in the online shop of Droomtent B.V.
- You can only return items during the trial period of 8 days after your order is delivered. Droomtent B.V. uses the delivery date of the courier as the date of receipt and the pick-up date as the date on which the courier return has taken place. After this period the purchase is irrevocable.
- The item must be returned unused, undamaged and in the original package.
- Shipping costs and risks of the return are the buyer’s responsibility. We advise you to return items by insuring and using the "track & trace" service. In this way you can easily track the status of your shipment.
- In the event of return we will transfer the amount received, being the original price paid excluding shipping costs and possible other costs necessary to return the product in the condition it can be sold again, within 14 days after receiving it in our warehouse.